Frequently Asked Questions
Orders & Shipping
Question: How long does it take to receive my order?
Answer – We usually ship your order within 1 to 3 working days, and then it typically takes about 4 to 7 business days to reach you, depending on where you are. We want you to have your goodies as soon as possible!
Question: Do you offer Cash on Delivery (COD)?
Answer: Right now, we don’t offer COD, so all orders need to be prepaid.
Question: How Can | track my order?
Answer: Great question! Once your order is on its way, we’ll send you a tracking link via your registered email or WhatsApp, so you can follow Its journey right to your door!
Payments
Question: How can | pay for my order?
Answer: You can easily pay via UPI, bank transfer, or through our payment gateway (once it’s up and running!). If you choose UPI, just send us a screenshot of your payment confirmation to +91 95949 17413.
Question: Is it safe to shop on your website?
Answer: Absolutely! Your safety is our top priority. All transactions are processed through secure and encrypted platforms, so you can shop with confidence.
Returns & Exchanges
Question: What Is your return or exchange policy?
Answer: We’re all about exchanges! Unfortunately, we don’t do returns. Just make sure the items are unused, in their Original condition, with tags still on, and let us know within 48 hours of delivery.
Question: How do i initiate an exchange?
Answer: Just shoot us a message on WhatsApp at+91 95949 17413 within 48 hours of getting your order. Don’t forget to include your order ID and why you’d like to exchange!
Sizing & Product Info
Question: How do i find my size?
Answer: Each product page has a handy size chart! If you’re still unsure, don’t hesitate to reach out—we’re here to help you find the perfect fit!
Question: Are the colors exactly as shown?
Answer: We do our very best to represent colors accurately, but please keep in mind that slight variations may happen due to screen lighting and photography.
About Chic Chaps
Question: What makes Chic Chaps different from other clothing brands?
Answer: Chic Chaps is all about mixing bold Street style with modern everyday wear! Our pieces are designed to be versatile and trendy, giving you that confident edge without skimping on comfort.
Question: Do you restock sold-out styles?
Answer: Some of our collections are special limited runs. But we love hearing from you! Feel free to DM or WhatsApp us to check on restocks or to suggest Items you’d like to see back in stock.
Question: How can i stay updated on new launches and offers?
Answer: We’d love for you to join our community! Follow us on Instagram and Facebook at @chicchaps to get early access to new collections, special offers, and some fun behind-the- scenes content. We can’t wait to share our latest with you!